Refund, Return, & Warranty Policy

Effective Date: 05/28/2024
Last Updated: 01/27/2026

1. Overview and Scope

This Refund, Return, and Warranty Policy (“Policy”) governs returns, refunds, warranty coverage, claims, and remedies for all Products purchased from Solo Satoshi LLC (“Solo Satoshi,” “we,” “us,” or “our”) through www.solosatoshi.com or authorized channels. This Policy is incorporated by reference into our Terms of Service and Sale Agreement.

Solo Satoshi distributes products from multiple manufacturers. Warranty coverage, duration, and support channels vary by product line. Please review this Policy carefully to understand the return, refund, and warranty terms that apply to your specific purchase.

---

2. Returns

2.1 Change-of-Mind Returns

If you are not satisfied with your purchase for any reason, you may return unused Products in their original packaging within fourteen (14) days of delivery for a refund, subject to a 10% restocking fee. This fee covers initial shipping, payment processing, and inspection labor.

2.2 Conditions for Returns

To be eligible for a return, Products must be:

• Unused and in original, unopened packaging.
• Accompanied by all accessories, documentation, cables, power supplies, and manuals.
• Free of any physical damage, modifications, or signs of use.
• Returned with a valid Return Merchandise Authorization (RMA) number.
• Returned within the applicable return window.

2.3 Non-Returnable Items

The following items are not eligible for return:

• Digital downloads and gift cards
• Custom-configured hardware
• Products marked “Final Sale” or “Clearance” at checkout
• Products that have been opened, assembled, powered on, used, modified, overclocked, or flashed with third-party firmware
• Products with missing, damaged, or incomplete packaging, accessories, or serial numbers
• Products with removed, altered, or illegible serial numbers
• Products purchased from unauthorized resellers or secondary markets

2.4 Return Shipping

• Change-of-Mind Returns: You are responsible for all return shipping costs. We recommend using a trackable shipping method with insurance for items over $100.
• Our Error: If the return is due to our error (wrong item shipped, item not as described, or defective on arrival), Solo Satoshi will provide a prepaid return shipping label within the continental United States.
• Original Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.

2.5 Refused, Unclaimed, or Undeliverable Shipment

If a shipment is refused, unclaimed, or returned to us as undeliverable due to your failure to:

• Pay duties, taxes, or customs fees
• Respond to carrier delivery notices
• Provide a correct or complete shipping address
• Be available to receive the shipment

We will treat the shipment as a return. A 10% restocking fee will apply, and any additional carrier, customs, brokerage, storage, or return shipping fees incurred will be deducted from your refund.

2.6 Return Authorization Procedure

1. Contact Us: Submit a return request at solosatoshi.com/contact or email [email protected] with your order number and reason for return.
2. Receive RMA: We will issue a Return Merchandise Authorization (RMA) number and provide return instructions. Returns without an RMA will be refused.
3. Pack Securely: Pack the item securely in its original packaging with all original accessories. Include a copy of your invoice or order confirmation.
4. Ship the Return: Ship to the address provided with the RMA. Write the RMA number on the outside of the package.
5. Retain Tracking: Keep your tracking receipt until your refund is confirmed. Solo Satoshi is not responsible for returns lost in transit.
6. RMA Expiration: All RMA authorizations are valid for thirty (30) calendar days from the date of issue. Returns received after this window will be refused and returned to you at your expense. If you need additional time, contact us before the RMA expires to request an extension.

Unauthorized returns or COD parcels will be refused.

---

3. Refunds

3.1 Refund Timing and Inspection

• Returns are inspected within five (5) business days of arrival at our facility.
• Approved refunds are processed within 7–10 business days after inspection.
• Your bank or card issuer controls when the funds appear in your account, which may take an additional 3–5 business days.

Refunds will be issued to the original payment method used at checkout:

3.2 Refund Method

• Credit/Debit Card: Refunded to the original card
• Bitcoin: See Section 3.3 below
• Other Methods: Refunded per the payment processor’s policies

If the original payment method is no longer available, we will work with you to find an alternative solution.

3.3 Bitcoin Refunds

All Bitcoin refunds are processed sat-for-sat (satoshi-for-satoshi), meaning you will receive the same number of satoshis you paid, regardless of any change in the BTC/USD exchange rate between the time of purchase and the time of refund.

• Bitcoin refunds will only be issued to a valid Bitcoin on-chain address provided by you.
• You are solely responsible for providing a correct and accessible address.
• Solo Satoshi is not responsible for refunds sent to an incorrect, invalid, or inaccessible address.
• Network transaction fees may be deducted from the refund amount.

3.4 Refund Rejections

If a return is rejected due to:

• Signs of use, wear, or damage
• Missing parts, accessories, or packaging
• Removed or altered serial numbers
• Failure to meet return conditions
• Evidence of modification, overclocking, or third-party firmware

We will notify you and offer to ship the Product back at your expense, or you may authorize us to dispose of the item. No refund will be issued for rejected returns.

3.5 Shipping Charges

• Original Shipping: Non-refundable unless the return is due to our error.
• Return Shipping: Your responsibility for change-of-mind returns; covered by Solo Satoshi for confirmed defects or our errors (within continental U.S.).
• International Returns: You are responsible for all shipping, customs, duties, and fees in both directions.

 

---

4. Warranty Coverage by Product Category

4.1 Canaan (Avalon) Products

Warranty Provider	Canaan Inc. (Manufacturer)
Warranty Duration	One (1) year from manufacturing date
Coverage Type	Manufacturer’s Limited Warranty
Support Channel	Avalon Family App or [email protected]
Repairs and Replacements	Handled exclusively by Canaan

Important: Solo Satoshi LLC is an authorized distributor of Canaan products. While we can assist with basic troubleshooting and order-related inquiries, all warranty claims, repairs, and replacements for Canaan products must be processed directly through Canaan. Solo Satoshi does not perform repairs or issue replacements for Canaan hardware.

To initiate a warranty claim for Canaan products:

1. Download the Avalon Family App or contact [email protected]
2. Provide your proof of purchase and serial number
3. Follow Canaan’s warranty claim procedures

4.2 Open Source Miners (Bitaxe and Nerdaxe Brands)

Warranty Provider	Solo Satoshi LLC
Warranty Duration	Ninety (90) days from date of delivery
Coverage Type	Limited Warranty
Support Channel	solosatoshi.com/contact or [email protected]
Repairs and Replacements	Handled by Solo Satoshi LLC

 

Coverage includes: Manufacturing defects in materials and workmanship that affect normal operation under typical use conditions

Coverage excludes: Damage from misuse, modification, improper installation, third-party firmware, overclocking beyond recommended parameters, environmental factors (power surges, water damage, excessive heat), and normal wear and tear.

 

4.3 Start9 Home Servers

Warranty Provider	Start9 Labs (Manufacturer)
Warranty Duration	Two (2) years from date of original purchase
Support Duration	Lifetime support from Start9
Support Channel	Start9 directly (see support code below)
Repairs and Replacements	Handled by Start9

Lifetime Support Code: Each Start9 server includes a unique support code located on a sticker on the bottom of the device. You will need this code to access Start9’s lifetime support services.

Important: Solo Satoshi LLC is a distributor of Start9 products. Warranty claims, repairs, and technical support are handled directly by Start9. Please retain your support code and proof of purchase.

4.4 Solo Satoshi Branded Products and Accessories

Warranty Provider	Solo Satoshi LLC
Warranty Duration	Ninety (90) days from date of delivery
Coverage Type	Limited Warranty
Support Channel	solosatoshi.com/contact or [email protected]

---

 

---

5. General Warranty Terms

5.1 What This Warranty Covers

For products warranted by Solo Satoshi LLC, we warrant that Products will be free from defects in materials and workmanship under normal use for the applicable warranty period. If a covered defect occurs during the warranty period, Solo Satoshi will, at its sole discretion:

• Repair the defective Product;
• Replace the defective Product with a new or refurbished unit of equal or greater functionality; or
• Issue a refund for the original purchase price.

5.2 What This Warranty Does Not Cover

This warranty does not cover:

1. Damage from misuse, abuse, or neglect — including drops, impacts, liquid exposure, or operation outside recommended environmental conditions
2. Unauthorized modifications — including but not limited to third-party firmware, overclocking, underclocking, undervolting, altered cooling solutions, or modified power delivery
3. Improper installation or setup — including failure to follow provided instructions or use appropriate power supplies and cables
4. Normal wear and tear — including cosmetic damage that does not affect functionality
5. Damage from external causes — including power surges, lightning, floods, fire, freezes, or other acts of nature
6. Products with removed, altered, or illegible serial numbers
7. Consumable parts — such as fans, thermal paste, or cables, unless defective at time of delivery
8. Software issues — including operating system errors, configuration problems, or third-party software conflicts
9. Performance variations within manufacturer tolerances — including hashrate fluctuations due to environmental conditions, power quality, or network factors
10. Products purchased from unauthorized resellers or secondary markets

5.3 Warranty Period Commencement

• For products shipped directly to you: The warranty period begins on the date of delivery as recorded by the carrier.
• For Canaan products: The warranty period begins on the manufacturing date as determined by Canaan.

5.4 Proof of Purchase Required

To make a warranty claim, you must provide valid proof of purchase (order confirmation, receipt, or invoice) showing the date of purchase, product description, and purchaser information.

---

6. How to Make a Warranty Claim

6.1 For Products Warranted by Solo Satoshi LLC

1. Contact Us: Visit solosatoshi.com/contact or email [email protected] with your order number and a description of the issue.
2. Troubleshooting: Our support team may request that you perform basic troubleshooting steps, provide photos, videos, serial numbers, configuration details, or log files. Your cooperation is required to process your claim.
3. RMA Authorization: If we determine the Product may be defective, we will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
4. Ship the Product: Pack the Product securely with all original accessories (unless otherwise instructed) and ship to the address provided. Include the RMA number on the outside of the package.
5. Inspection and Resolution: Upon receipt, we will inspect the Product. If the defect is covered under warranty, we will repair, replace, or refund the Product at our discretion. If the defect is not covered, we will notify you and may return the Product at your expense or offer out-of-warranty repair options.

6.2 For Products Warranted by Manufacturers (Canaan, Start9, Others)

Please contact the manufacturer directly using the support channels listed in Section 4 above. Solo Satoshi can assist with providing proof of purchase or basic guidance, but warranty service must be obtained from the manufacturer.

---

7. Shipping for Warranty Claims

7.1 Products Warranted by Solo Satoshi LLC

• Confirmed Defects: If we confirm a manufacturing defect covered under warranty, Solo Satoshi will provide a prepaid return shipping label (within the continental United States) and cover the cost of shipping the repaired or replacement unit to you.
• Unconfirmed Issues: If the issue cannot be verified prior to inspection, you are responsible for shipping the Product to us. If the defect is confirmed upon inspection, we will reimburse reasonable return shipping costs or provide prepaid shipping for the replacement.
• Non-Warranty Issues: If inspection reveals the issue is not covered under warranty, you are responsible for all shipping costs.

7.2 International Warranty Claims

International customers are responsible for all shipping costs, customs duties, taxes, and import/export fees associated with warranty claims in both directions. Solo Satoshi is not responsible for Products lost or damaged during international transit. We recommend using a trackable, insured shipping method.

---

8. Limitations and Disclaimers

8.1 Exclusive Remedy

The remedies described in this Policy are your sole and exclusive remedies for any breach of warranty. Solo Satoshi’s total liability under this warranty shall not exceed the original purchase price of the defective Product.

8.2 Disclaimer of Other Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THIS WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

8.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SOLO SATOSHI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF MINING REWARDS, BUSINESS INTERRUPTION, OR OTHER ECONOMIC DAMAGES ARISING FROM ANY DEFECT, RETURN, OR WARRANTY CLAIM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.4 State Law Rights

This warranty gives you specific legal rights. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

---

9. Warranty Transferability

Warranties provided by Solo Satoshi LLC are not transferable and apply only to the original purchaser. Manufacturer warranties (Canaan, Start9, etc.) are subject to the transferability terms of each manufacturer’s warranty policy.

---

10. Out-of-Warranty Service

For Products outside the warranty period or for issues not covered under warranty, Solo Satoshi may offer repair services at our then-current rates, subject to parts availability and technician capacity. Contact us for a quote.

---

11. Contact Information

Solo Satoshi LLC

Address: 206A S Loop 336 W 103
City: Conroe, TX 77304
Country: United States

Email: [email protected]
Web: solosatoshi.com/contact

---

12. Quick Reference Tables

Returns Summary

Scenario	Time Window	Fee	Notes
Unused, original packaging	14 days from delivery	10% restocking fee	All accessories must be included
Wrong address (your error)	—	10% restocking fee	Applied if parcel returned or rerouted
Refused/Unclaimed	—	10% restocking fee	Plus any carrier/customs fees incurred
Our error (wrong item, defective)	14 days from delivery	No fee	We provide prepaid return label

Refund Methods

Payment Method	Refund Method	Notes
Credit/Debit Card	Original card	3–5 business days after processing
Bitcoin	Sat-for-sat to on-chain address	Network fees may be deducted

Warranty Summary

Product Category	Warranty Duration	Warranty Provider	Support Contact
Canaan (Avalon) Products	1 Year (from mfg date)	Canaan Inc.	Avalon Family App or [email protected]
Bitaxe / Nerdaxe (Open Source Miners)	90 Days (from delivery)	Solo Satoshi LLC	solosatoshi.com/contact
Start9 Home Servers	2 Years + Lifetime Support	Start9 Labs	See support code on device
Solo Satoshi Accessories	90 Days (from delivery)	Solo Satoshi LLC	solosatoshi.com/contact

---

This Policy is effective as of the date listed above and supersedes all prior return, refund, and warranty policies. Solo Satoshi reserves the right to modify this Policy at any time. Changes become effective when posted on our website.